RETURN, EXCHANGE AND REFUND POLICY
We want you to be satisfied with your Gracious Rich purchase. Please read the following conditions before requesting a return or exchange.
RETURN-REQUEST PERIOD
A return request must be submitted within 2 days after the order is marked as delivered.
To request a return, contact support@graciousrich.in with:
• Your order number
• The reason for the return
• Clear photographs showing the product and its condition
• Photographs of any damage, defect or incorrect item received
Please do not send a product back before receiving return instructions from us. Products returned without prior approval may not be accepted.
ELIGIBILITY FOR RETURNS
For an approved return, the product must be:
• Unused, unworn and unwashed
• In its original condition
• Returned with all original tags attached
• Kept in its original packaging
• Free from stains, perfume, body odour, alterations or damage caused after delivery
• Accompanied by proof of purchase
SAREES AND CLOTHING
Eligible sarees may be returned when the return request is made within the stated two-day period and all return conditions are satisfied.
A saree cannot be returned or exchanged after the blouse material has been cut, the saree has been washed, worn, altered, fall or edging has been added, or any customisation has been performed.
PRINT-ON-DEMAND T-SHIRTS
Our print-on-demand T-shirts are produced specifically after an order is placed.
Therefore, returns or exchanges for an incorrect size selection, change of mind, colour preference or personal fit preference are not accepted.
Please check the product size chart carefully before ordering.
A print-on-demand T-shirt will be eligible for replacement or an appropriate refund if:
• The wrong product or size was supplied
• The product arrived damaged
• The product has a manufacturing defect
• The printed design is materially defective or significantly different from the confirmed order
Minor differences in colour may occur because of screen settings, fabric characteristics and the printing process. Such reasonable variations are not treated as defects.
NON-RETURNABLE ITEMS
The following items are not eligible for return unless they arrive damaged, defective or incorrect:
• Earrings and other personal-use jewellery where return would raise hygiene concerns
• Hair accessories and other hygiene-sensitive products
• Customised, personalised or made-to-order products
• Print-on-demand products, except for approved defect or incorrect-item claims
• Products that have been worn, washed, altered or damaged after delivery
• Products returned without their original tags or packaging
• Gift cards
• Items clearly identified as final sale or non-returnable before purchase
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect the product soon after delivery. If it is damaged, defective or incorrect, contact us within 2 days.
Once the issue has been verified, we may offer an appropriate replacement, exchange, store credit or refund, depending on the circumstances and product availability.
RETURN SHIPPING
If the return is due to a verified damaged, defective or incorrect product supplied by us, Gracious Rich Global Trading Centre will arrange return instructions or reimburse reasonable approved return-shipping costs.
For an approved discretionary return that is not caused by our error, the customer is responsible for return-shipping charges. Original shipping charges, if any, are not refundable unless required by applicable law.
Please use a trackable courier service and retain the shipping receipt. We cannot take responsibility for a return parcel until it reaches the approved return address.
EXCHANGES
Exchanges are subject to approval and product availability.
If the requested replacement is unavailable, we may offer store credit or a refund. Any applicable price difference and customer-responsible shipping charge must be paid before dispatching the replacement.
ORDER CANCELLATIONS AND CHANGES
If you need to cancel an order or change its address, product, colour or size, contact us immediately.
Cancellation or modification is possible only before the order has been processed, dispatched or sent for print-on-demand production. Once production or fulfilment has started, cancellation or modification may not be possible.
REFUND PROCESSING
After receiving and inspecting an approved return, we will notify you whether the refund has been approved.
Approved prepaid-order refunds will normally be issued to the original payment method within 5–7 business days. The bank or payment provider may require additional time to reflect the amount.
For an approved COD-order refund, we may request the customer’s bank account or UPI details and issue the refund electronically.
RETURN ADDRESS
Do not send a return until it has been approved.
Approved returns must be sent according to our instructions to:
M/s Gracious Rich Global Trading Centre
2/44, Nallammalpuram Street
Idaichivilai and Post
Arasoor, Thoothukudi District
Tamil Nadu – 628656
India
CONTACT US
For return, exchange or refund assistance:
Email: support@graciousrich.in
Call or WhatsApp: +91 97908 11988
Nothing in this policy limits any rights or remedies available to a customer under applicable consumer-protection law.
