Shipping policy

SHIPPING POLICY

Gracious Rich Global Trading Centre is committed to delivering every order safely and within the estimated delivery period.

SHIPPING WITHIN INDIA

We provide free standard shipping across India unless a different shipping charge is displayed during checkout.

Orders are delivered through trusted courier partners from Monday to Saturday, excluding Sundays and public holidays.

ORDER PROCESSING AND DELIVERY

Orders are normally processed and delivered within 4–7 working days after order confirmation.

Print-on-demand T-shirts are produced specifically after an order is placed. Production or delivery may therefore require additional time in some cases. Any significant delay will be communicated to the customer.

United States T-Shirt Orders

T-shirts ordered by customers in the United States are produced and fulfilled in the United States.

  • Processing usually takes 2–7 business days.
  • Delivery normally takes 3–7 business days after dispatch.
  • Tracking details are sent after the order is shipped.
  • Any applicable shipping charge is shown at checkout before payment.

Delivery estimates may be affected by:

• Public holidays
• Severe weather
• Courier service disruptions
• Remote delivery locations
• Incorrect or incomplete addresses
• Other circumstances beyond our reasonable control

ORDER TRACKING

Tracking information will be shared by email, SMS or WhatsApp after the order has been dispatched.

Please ensure that the name, complete address, PIN code and mobile number provided during checkout are correct. Gracious Rich Global Trading Centre is not responsible for delays caused by incorrect or incomplete delivery information.

DAMAGED OR TAMPERED PARCELS

All products are packed carefully in secure packaging.

If the outer parcel is visibly damaged, opened or tampered with at the time of delivery, please refuse the parcel whenever reasonably possible and contact us immediately.

If damage, a defect or an incorrect product is discovered after opening the parcel, please contact us within 2 days of delivery and provide:

• Your order number
• Clear photographs of the parcel and product
• A brief description of the issue
• An unboxing video, if available

The absence of an unboxing video will not by itself invalidate a genuine claim. We may request reasonable supporting evidence to assess the issue.

FAILED DELIVERY AND RETURN TO ORIGIN

Courier partners may contact the customer before delivery. Customers are requested to answer delivery calls and ensure that someone is available to receive the parcel.

If delivery fails because of an incorrect address, repeated unavailability, refusal of an accepted COD order or another customer-related reason, any reshipping charge may need to be paid by the customer.

CONTACT US

For shipping assistance, contact:

Gracious Rich Global Trading Centre
Email: support@graciousrich.in
Call or WhatsApp: +91 97908 11988