Better Begins Today Stretch T-Shirt

SHIPPING POLICY

Gracious Rich Global Trading Centre is committed to delivering every order safely and within the estimated delivery period.

SHIPPING WITHIN INDIA

We provide free standard shipping across India unless a different shipping charge is displayed during checkout.

Orders are delivered through trusted courier partners from Monday to Saturday, excluding Sundays and public holidays.

ORDER PROCESSING AND DELIVERY

Orders are normally processed and delivered within 4–7 working days after order confirmation.

Print-on-demand T-shirts are produced specifically after an order is placed. Production or delivery may therefore require additional time in some cases. Any significant delay will be communicated to the customer.

Delivery estimates may be affected by:

• Public holidays
• Severe weather
• Courier service disruptions
• Remote delivery locations
• Incorrect or incomplete addresses
• Other circumstances beyond our reasonable control

ORDER TRACKING

Tracking information will be shared by email, SMS or WhatsApp after the order has been dispatched.

Please ensure that the name, complete address, PIN code and mobile number provided during checkout are correct. Gracious Rich Global Trading Centre is not responsible for delays caused by incorrect or incomplete delivery information.

DAMAGED OR TAMPERED PARCELS

All products are packed carefully in secure packaging.

If the outer parcel is visibly damaged, opened or tampered with at the time of delivery, please refuse the parcel whenever reasonably possible and contact us immediately.

If damage, a defect or an incorrect product is discovered after opening the parcel, please contact us within 2 days of delivery and provide:

• Your order number
• Clear photographs of the parcel and product
• A brief description of the issue
• An unboxing video, if available

The absence of an unboxing video will not by itself invalidate a genuine claim. We may request reasonable supporting evidence to assess the issue.

FAILED DELIVERY AND RETURN TO ORIGIN

Courier partners may contact the customer before delivery. Customers are requested to answer delivery calls and ensure that someone is available to receive the parcel.

If delivery fails because of an incorrect address, repeated unavailability, refusal of an accepted COD order or another customer-related reason, any reshipping charge may need to be paid by the customer.

CONTACT US

For shipping assistance, contact:

Gracious Rich Global Trading Centre
Email: support@graciousrich.in
Call or WhatsApp: +91 97908 11988

RETURN, EXCHANGE AND REFUND POLICY

We want you to be satisfied with your Gracious Rich purchase. Please read the following conditions before requesting a return or exchange.

RETURN-REQUEST PERIOD

A return request must be submitted within 2 days after the order is marked as delivered.

To request a return, contact support@graciousrich.in with:

• Your order number
• The reason for the return
• Clear photographs showing the product and its condition
• Photographs of any damage, defect or incorrect item received

Please do not send a product back before receiving return instructions from us. Products returned without prior approval may not be accepted.

ELIGIBILITY FOR RETURNS

For an approved return, the product must be:

• Unused, unworn and unwashed
• In its original condition
• Returned with all original tags attached
• Kept in its original packaging
• Free from stains, perfume, body odour, alterations or damage caused after delivery
• Accompanied by proof of purchase

SAREES AND CLOTHING

Eligible sarees may be returned when the return request is made within the stated two-day period and all return conditions are satisfied.

A saree cannot be returned or exchanged after the blouse material has been cut, the saree has been washed, worn, altered, fall or edging has been added, or any customisation has been performed.

PRINT-ON-DEMAND T-SHIRTS

Our print-on-demand T-shirts are produced specifically after an order is placed.

Therefore, returns or exchanges for an incorrect size selection, change of mind, colour preference or personal fit preference are not accepted.

Please check the product size chart carefully before ordering.

A print-on-demand T-shirt will be eligible for replacement or an appropriate refund if:

• The wrong product or size was supplied
• The product arrived damaged
• The product has a manufacturing defect
• The printed design is materially defective or significantly different from the confirmed order

Minor differences in colour may occur because of screen settings, fabric characteristics and the printing process. Such reasonable variations are not treated as defects.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless they arrive damaged, defective or incorrect:

• Earrings and other personal-use jewellery where return would raise hygiene concerns
• Hair accessories and other hygiene-sensitive products
• Customised, personalised or made-to-order products
• Print-on-demand products, except for approved defect or incorrect-item claims
• Products that have been worn, washed, altered or damaged after delivery
• Products returned without their original tags or packaging
• Gift cards
• Items clearly identified as final sale or non-returnable before purchase

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect the product soon after delivery. If it is damaged, defective or incorrect, contact us within 2 days.

Once the issue has been verified, we may offer an appropriate replacement, exchange, store credit or refund, depending on the circumstances and product availability.

RETURN SHIPPING

If the return is due to a verified damaged, defective or incorrect product supplied by us, Gracious Rich Global Trading Centre will arrange return instructions or reimburse reasonable approved return-shipping costs.

For an approved discretionary return that is not caused by our error, the customer is responsible for return-shipping charges. Original shipping charges, if any, are not refundable unless required by applicable law.

Please use a trackable courier service and retain the shipping receipt. We cannot take responsibility for a return parcel until it reaches the approved return address.

EXCHANGES

Exchanges are subject to approval and product availability.

If the requested replacement is unavailable, we may offer store credit or a refund. Any applicable price difference and customer-responsible shipping charge must be paid before dispatching the replacement.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel an order or change its address, product, colour or size, contact us immediately.

Cancellation or modification is possible only before the order has been processed, dispatched or sent for print-on-demand production. Once production or fulfilment has started, cancellation or modification may not be possible.

REFUND PROCESSING

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved prepaid-order refunds will normally be issued to the original payment method within 5–7 business days. The bank or payment provider may require additional time to reflect the amount.

For an approved COD-order refund, we may request the customer’s bank account or UPI details and issue the refund electronically.

RETURN ADDRESS

Do not send a return until it has been approved.

Approved returns must be sent according to our instructions to:

M/s Gracious Rich Global Trading Centre
2/44, Nallammalpuram Street
Idaichivilai and Post
Arasoor, Thoothukudi District
Tamil Nadu – 628656
India

CONTACT US

For return, exchange or refund assistance:

Email: support@graciousrich.in
Call or WhatsApp: +91 97908 11988

Nothing in this policy limits any rights or remedies available to a customer under applicable consumer-protection law.